Outsourced Maintenance Denial Reason

The Outsourced Maintenance Denial Reason frame allows you to set up denial reasons to display on the Work Request Main frame. The codes can be used to deny and cancel tickets and invoices.

You are able to create a new code, description, and disable or delete a denial reason.

How to:

Create a Denial Reason Code

1. Enter a new Code in a blank row.
2. Enter the code Description.
3. Select SAVE. The code is read-only after saving.

Modify a Denial Reason Code

You are able to modify the Description field only.

1. Select the Description to modify.
2. Enter a new Description over the existing one.
3. Select SAVE.

Disable a Denial Reason Code

1. Select the Code to disable.
2. Select the Disabled checkbox.
3. Select SAVE. The code is no longer available for use.

Delete a Denial Reason Code

1. Select the Code to delete.
2. Select DELETE. The row highlights red.
3. Select SAVE to confirm the deletion.

Note: You are unable to delete the denial reason when it is in use on the OM_TICKET_TASKS table.

See also:

Work Request Main

Last Update: 01/2025

NOTE: To view a list of System Flags and Role Privileges that may impact this screen, hover over the screen title in M5 to display the bubble help/tooltip. At the bottom of the bubble help/tool tip, there is a Settings hyperlink. Click that hyperlink to display the list of flags and privileges.

Additional training and technical documents on this subject may be available in the Resource Files area.